Returns & Exchanges

At Eco by Sonya, we want you to love your organic glow, which is why we offer a 30-day satisfaction guarantee on all our certified organic and natural skin care products. If you are not completely satisfied with your purchase, we are here to help with a seamless return or exchange process.

Return Process

• 1.
  Contact Support

  Email our customer care team within 30 days of receiving your order with your order number and the reason for your return.

• 2.
  Approval & Labeling

  Once your return is authorized, we will provide you with a return authorization number and the correct shipping address for our warehouse.

• 3.
  Pack & Ship

  Carefully pack the items in their original packaging to prevent damage during transit and send them back using a trackable shipping service.

• 4.
  Refund Processing

  After we receive and inspect your returned items, we will process your refund or store credit within 5-7 business days to your original payment method.